Refund policy

If you change your mind before we have begun, the payment is refunded in full. No reason is needed and nothing is deducted.

Your order shows its own stage in the portal, so whether work has started is visible to you rather than being a matter of our word.

We refund the portion of the work not yet done, assessed against the stage the order has reached. Because the tracker is visible to you throughout, both sides are looking at the same thing when that is worked out.

As a guide:

• Documents collected but preparation not begun: 75% refunded.
• Preparation underway, nothing submitted: 50% refunded.
• Sent to you for approval: 25% refunded.
• Filed with the department: no refund, because the work is done and cannot be undone.

These are starting points rather than rules. Where our own delay caused the problem, we refund in full regardless of stage.

Government fees and statutory charges paid on your behalf are not recoverable by us and therefore cannot be refunded. That includes ROC filing fees, trademark application fees, DSC costs and GST or income tax paid to the department.

Where a filing has been submitted, the professional work behind it has been done and is not refundable, even if the outcome is not what you hoped. An application rejected by a department is not a failure of the work — we will tell you before filing if we think rejection is likely.

Where a filing is wrong because of our error, we correct it at no charge and bear any late fee or interest caused by that error.

If you would rather not have us correct it, we refund the fee for that engagement in full.

We do not treat a correction as a favour. Getting it right is what you paid for.

Raise a query against the order in your portal, or message us on WhatsApp. Tell us the order number and what has gone wrong.

We respond within two working days. Where a refund is agreed it is paid to the account the payment came from, within seven working days of the agreement.

Refunds go back to the originating account only. We will not pay a refund to a different account, which is a fraud precaution rather than an inconvenience.